Category Archives: D’oh!

My Aha! Moment: Critic Judo

In the book Verbal Judo, George Thompson describes judo as the art of redirecting an opponent’s energy to achieve your own goal. The idea is that when an opponent attacks you “sidestep and try a move that would add to (their) momentum”, carrying them past you where you can then gain control.

The techniques in the book helped me greatly as a campus security guard but when it came to people criticizing my ministry or my character the lessons I learned went out the window.

In my first job as Campus Minister, I seemed to receive criticism daily for the way I was handling chapel services. Some were angry because I used movie clips during my teaching. Some didn’t like that students sometimes clapped during the singing. One critic took offense that I called Joseph, Joe. To some I was irreverent and to some I was heretical. There was a group of critics, that regardless of what I did or didn’t do, where bound and determined to crush me.

I’d love to tell you I handled everything perfectly but I didn’t. One morning it all came to a head with one of my fiercest and most unrelenting critics but in this moment I learned a valuable lesson in dealing with critics.

I was assigned a morning duty with this particular critic. That meant that for 30 minutes everyday (at the start of each day) I would have to sit and listen to every conceivable complaint about my job performance and my ministry. One morning I had reached a boiling point. This man had been going on and on about how “watered down” my teaching was and about how I was merely “entertaining” students in chapel services.

I slammed my hands down on the table, bluntly told him I could no longer work with him, and then marched straight into the superintendent’s office to demand to be reassigned to some other morning duty. After pouring my heart out (read: whining and crying) the superintendent told me to go back out, apologize, and then invite the critic to speak in chapel.

To say I was livid would be the understatement of the year. I respected the superintendent so I said “Yes sir” with my lips but my heart was saying “NO WAY!!!” To be completely honest I was angry at this instruction. I didn’t want to follow through on this advice because I thought it was ridiculous. However, I did what I was told. I went back to my station, apologized for my words and behavior, and then (gulp) I asked him to speak in chapel the following week.

“Um, well, uh, well I, uh, will have to look, um, at my schedule,” he stammered. He got visually uncomfortable. He shifted. He hemmed and hawed. He backed down.

I had called his bluff.

I couldn’t believe it! His attitude and demeanor completely changed. He was quick to criticize and stonewall and say that “something must be done to save the children from heresy” but was COMPLETELY unwilling to speak in chapel. Over the course of the year I asked him 2 more times to speak in chapel. He refused both times. He also never criticized me again. Not once.

My Aha! Moment came when I realized:

  1. I needed to have a coachable heart. I was angry at the superintendent. I didn’t want to do the hard work of apologizing and swallowing my pride.  Yet, when I obeyed the instructions from an older and wiser man- a man that knew loved me and only wanted the best for me- I learned something valuable. I learned that God is faithful to those who are faithful to Him. We are faithful when we do the right thing and approach any and every critic with humility.
  2. I needed to weigh my critics. Someone once said that you should weigh your critics not count them. I learned that lesson that day in spades. Criticism is not a bad thing. In fact I learn more from my critics than I do my encouragers. A critics weight comes from their love and concern for you. If they don’t care about your development as a person than they are just a jerk. My critic was a jerk. Not once did he show me any genuine concern. He just wanted to dump on me. The superintendent did care about my development. He straight up told me my mistakes and then challenged me to make it right. Both criticized me. One loved me.
  3. Doing the right thing… eventually becomes easy. I wish I had responded to that critic from day one with openness and an inviting nature. Instead, I took everything negative and internalized it. It took everything personally. After seeing how my critic reacted to my invitation I began using that technique with every critic I could. I took their raw emotions and used that momentum to propel conversations and issues to a place where we could rationally talk. Doing this once impossible task became second nature.

In 1 Tim 5:1-2, Paul instructs Timothy on dealing with older and young generations. Paul says, “Do not rebuke an older man harshly but exhort him as if he were your Father. Treat younger men as bothers…”

When we get fed up with criticism, especially harsh and unfair treatment from older people, our first reaction is to lash back at them. Paul says to talk with them as if they were your father. They may fail to treat you as a brother (fail to view you as equal) but their attitude isn’t your responsibility. You are responsible for YOUR attitude and reaction. I am responsible for MY attitude and reaction.

I no longer try to fight against criticism. I use it’s momentum to turn a negative into a positive. When I can do that, everyone wins.

Ya’ll Got Towed

I experienced a first (and hopefully last) in my youth ministry career on Friday night.

I got the church van towed!

That’s right! I parked in an apparent tow zone when I took a group of teens downtown Friday night. I felt so stupid and angry and scared and frustrated and embarrassed and alone and helpless and… I think you get the point. Thankfully, everything worked out fine. No one was angry. No parent took their kids out of the youth group. It wasn’t brought up from the pulpit on Sunday and no one asked me to go forward. It was an event that I don’t ever want to repeat but it was also a learning experience that helped me put into practice some youth ministry basics.

Here is what I learned from the evening:

1) Make first contact with the parents.
Once it was determined what I needed to do and what it was going to take for us to get the van back I called the parents to let them know what had happened. I didn’t dance around what happened and I quickly admitted my stupidity mistake. I was able to make first contact with all but one family- their teen called them on their cell before I could. The ubiquitous nature of cell phones makes this a difficult task for sure but make sure that the parents hear from you sooner rather than later. A great side note: All of the parents were quick to offer assistance. That gave me a little confidence in a tough situation.

2) Name on the Insurance Card
One thing that would have made everything as smooth as silk is if my name had been on the insurance card for the van. (According to the impound lot) In the State of Texas, a tow company can only release a vehicle to the owner/operator of the vehicle. Our insurance card only listed the name of our church. All though I am a registered driver for the van my name was absent from the card. Make sure that your church/business puts your name on the insurance card along with any other drivers registered for the vehicle. One of my youth deacons had to come sign for me and we had to have that document notarized. Big hassle!

3) Keep Your Cool
I wanted to scream, kick, spit, and shove the valets and the (at first) unhelpful tow truck driver. Back in high school this is exactly what I would have done- I would have let my temper get the best of me. When we walked up to the spot where the van had been I immediately saw the fear and confusion in the eyes of my teens. I had to fight against pride and anger (pride in that I knew that they would begin blaming me and I felt stupid enough and anger in that I was so mad at myself and the whole situation) to put on a brave face. “Wait here,” I said, “We’ll figure this out.” I then began talking to the tow truck driver and began weighing my options. My intern said that he and the teens took comfort in seeing that I handled the situation calmly and rationally- for me, that’s a big win.

4) Don’t Park in a Tow Zone
Duh right? When I pulled into the spot I was paying more attention to the meter than the tow zone signs. We were actually parked in the last spot reserved for a restaurant. The sign warning against towing was halfway down the van (as opposed to in front of the parking spot) and I completely missed it. While I still believed that the zone was/is poorly marked that didn’t keep the van from being towed. Just be extra careful when parking in an area you’re unfamiliar with.

I hope that this never happens to you but if it does come back here and leave your story in the comments section so that I can feel like I’m not alone. have a great week!

Forth Time Is Not The Charm

For the fourth year in a row my Grammy predictions were off. Maybe next year I’ll just keep my thoughts to myself. Sorry Coldplay.

But hey, if you’re gonna lose the big show you might as well lose to the woman with the angel voice and the ragged rocker from Led Zeppelin, right? Rising Sand is a great album with a great vibe straight out of the past. Click on the picture for a good wrap-up of the night

I’m just glad that Lil’ Wayne’s Tha Carter III lost. I think I might have had to write a letter if that tripe had won. What a waste!

There were some good performances too. U2 rocked out a good live version of their latest single “Get On Your Boots” which allowed Whitney Houston a chance to show everyone some leg. Jay-Z joined Chris Martin on stage for “Lost+” which moved straight into “Viva la Vida.” The stage also saw BB King, Paul McCartney, John Mayer, and Keith Urban rockin’ out some sweet guitar licks. Finally, Justin Timberlake (who is quickly becoming our generation’s hardest working man in show business) pulled double duty on an early performance with the Rev Al Green and then with T.I. toward the end of the broadcast. Speaking of T.I., his latest single “Dead and Gone” is trying to place him as the hero of his own life as he faces felony weapons charges next month. It is a haunting track and JT has a great hook but hopefully this song is more truth and less swaggar. Time will tell.

Well folks, so much for Grammy predictions. We’ll see if I try picking the Oscars. 🙂

Beg, Borrow, & Beg

Anyone need to get rid of some frequent flyer miles?

There is a conference I would love to attend this summer but I just can’t afford the airfare out there. The first set of tickets I found cost over $800 and they were economy tickets with layovers! I was able to find some tickets for less but not enough to really make a difference.

The conference is in the middle of June and I would need to get from Dallas to Washington, DC.

Is there anyone you know of who could help a brother out?

*Blink* It’s July

Can you believe that it is July already? I can’t. The summer is nearing the half-way point and I am already gearing up for the fall. I have been away from home for the past three weeks. I called the bank to see if I still had to pay the mortgage even though we didn’t use the house this month. They informed me that I still had to pay. Bummer.

I haven’t had time to update as often I would like this past month. Let’s play catch up.

3 States in 3 Weeks
On June 16 I flew out to Washington, DC. We arrived back home on Friday, June 22. At 6:30am the next morning we left for Ruidoso, New Mexico for our high school mission trip. The trip was a great success and I cherished the time I was able to spend with some of our high schoolers. We drove back to DFW on Wednesday, June 27 (Due to weather and our jonesing for some Chili’s we actually arrived at 12:30am Thursday morning) and were able to sit and rest for a full day! We left for Uplift in Searcy, AR on Saturday, June 30. After a great week of camp we returned safe and sound on Thursday, July 5. 3 weeks, 3 states. Whew!

Beep, Beep
So, as we cross into New Mexico I’m feeling pretty good. The trip has gone well and we have passed the halfway point. I feel like east NM looks a whole heck of a lot like west TX. It’s flat, dusty, and OH! A Road Runner has just walked out in front of the van. Ok it’s turning around. Not enough! Get out of the way!!! Is it is making eye contact with me? *dump-dah*

Yeah, I hit the state bird of New Mexico with our giant rental van.

Uplift
For the second year I taught a class at Uplift. This year’s class was entitled Involvement, Ministry, and Leadership. Anytime I can talk about leadership issues I jump at the opportunity. As we were planning for the class we wanted the students to leave camp with an idea of what they were gifted in and how they were going to impact their ministries back at home. Later this summer I hope to post what we did for the class and I want to expand what I taught into some sort of eBook. If you are interested, drop me a line and I’ll put you on the list to receive a copy.

Transformers
Metal-on-Metal action reminded me that I am a boy and that I love robots, explosions, rock ‘n roll, and Optimus Prime. Popcorn movie to the max!

Seriously- better than Spidey, Jack, and Shrek. It was so much fun that I want to see it again.

Everything Matters

While preparing for my (tentatively titled) “Gospel According to Starbucks” series, I’ve been reading Joeseph Michelli’s wonderful book, The Starbucks Experience. In the second chapter Michelli writes that part of Starbucks success lies in “the amazing ability of partners (employees) to zero in on the minute details that matter greatly to customers.” That has been the case in almost every Starbucks I’ve visited. The floors have been clean, the shelves have been stocked and kept in order, and the stores seem to be running on all cylinders.

Regardless of what others say small details matter just as much as everything else. That’s why my jaw dropped when I saw this picture on Seth Godin’s blog yesterday.

I don’t know who should feel worse, THe PeoPLE who designed ThE Ad or the people who approved it. Plus, although lawyering is a real word it comes across as a little too Napoleon Dynamite when coupled with the capitalization problem and bragging about being 16th in the nation with said skills.

Get the small things right and the rest will fall in place. To whom much has been given much will be expected.